All the ping pong tables are shipped LTL (less than truckload) and delivered curbside. We offer FREE shipping to all mainland continental USA addresses with a few exceptions. Delivery to Hawaii, Alaska and some metro areas require additional charges. If you feel like delivery to your address is going to be difficult for some reason, please let us know in advance. After your order has processed, we will provide you with a tracking # for your shipment. We work with 8 warehouses (CA, NY, IL, TN, GA, VA, MD, NJ) throughout the United States to make sure that our shipping remains free and that you get your table in a timely manner. The vast majority of tables are delivered within 4 to 7 business days*.
*Shipping during the December holidays is very busy and often can be delayed due to weather or other things beyond our control. We do our best to get your package to you on time. If you have concerns, please call us.*
****We do ship many of our products to Canada. This requires a phone call directly to us so we can setup the shipment, brokerage fees, GST, and other taxes. Please call us at 866-926-3839 if you want to order a product and have it delivered into Canada****
We ask that you THOROUGHLY INSPECT YOUR SHIPMENT once it arrives via the freight truck. Your delivery driver will not be able to leave until you have inspected your shipment and signed off on it for approval. IF you see that any of the boxes/shipments are damaged in any way, take photos of the damaged box or table with your cell phone and send them to us via email – mark ‘Damaged’ on the shipping receipt the driver supplies. Open up the box to determine the extent of the damage. The boxes are designed to handle some banging around so just because you see a hole or scrape doesn’t mean the table is damaged.
For any concealed table damage found after the delivery please contact us within 5 days of delivery to ensure proper credit/part replacements. If you find your table has concealed damage please do not assemble the table. You are required to keep the original pallet and packaging until the damage issue is resolved. If the table needs to be returned, the original pallet and packaging will be required for the table to be picked up.
When will the table arrive?
Most tables are shipped out within 2 business days. They go from the warehouse to a freight line and then off to a delivery terminal nearest to your address. Expect your shipment to arrive 3 to 8 business days after it has shipped. When the table reaches the terminal near your location, the delivery company will call you to setup a delivery date and time. All deliveries are done during regular business days (Monday thru Friday). Someone will need to be present in order to accept the delivery from the freight company. Most delivery companies will setup a 4 hour window for the appointment.
All other products like paddles, nets, covers, and balls ship via USPS, FedEx, or UPS. They will arrive separately from the table tennis table.
If for some reason you change your mind after placing your order, there is a small window of time to cancel it. Within the first 24 hours of your order, you need to cancel or else there could be processing fees associated with the cancellation. After 24 hours (or if your product has already shipped) you should expect any cancelled orders to take on a 6% credit card processing fee refund penalty plus any shipping fees to get the table back to our warehouse.