Shipping Policies:

Shipping:

All the ping pong tables are shipped LTL (less than truckload) and delivered curbside. We offer FREE shipping to all mainland continental USA addresses with a few exceptions. Delivery to Hawaii, Alaska and some metro areas require additional charges. If you feel like delivery to your address is going to be difficult for some reason, please let us know in advance.  After your order has processed, we will provide you with a tracking # for your shipment. We work with 8 warehouses throughout the United States to make sure that our shipping remains free and that you get your table in a timely manner.

****We do ship many of our products to Canada. This requires a phone call directly to us so we can setup the shipment, brokerage fees, GST, and other taxes. Please call us at 866-926-3839 if you want to order a product and have it delivered into Canada****

Upon Delivery:

We ask that you THOROUGHLY INSPECT YOUR SHIPMENT once it arrives via the freight truck. Your delivery driver will not be able to leave until you have inspected your shipment and signed off on it for approval. IF you see that any of the boxes/shipments are damaged in any way, DO NOT ACCEPT your product.

When will the table arrive?

Most tables are shipped out within 2 business days. They go from the warehouse to a freight line and then off to a delivery terminal nearest to your address. Expect your shipment to arrive 3 to 8 business days after it has shipped. When the table reaches the terminal near your location, the delivery company will call you to setup a delivery date and time. All deliveries are done during regular business days (Monday thru Friday). Someone will need to be present in order to accept the delivery from the freight company. Most delivery companies will setup a 4 hour window for the appointment.

All other products like paddles, nets, covers, and balls ship via USPS, FedEx, or UPS. They will arrive separately from the table tennis table.

Order Cancellation:

If for some reason you change your mind after placing your order, there is a small window of time to cancel it. Within the first 24 hours of your order, you need to cancel or else there could be processing fees associated with the cancellation. After 24 hours (or if your product has already shipped) you should expect any cancelled orders to take on a 6% credit card processing fee refund penalty plus any shipping fees to get the table back to our warehouse.